Remote Hands



In Remote Hand Services, you don’t need to go to TELEHOUSE ISTANBUL Data Center for solving any problem on your server’s. You just need to call TELEHOUSE ISTANBUL’s technical staff and should get support at 24/7.


Technical Support Package-1* Standard Monitoring service, reading the warning messages, pressing the button when required
Technical Support Package -2* Changing the card module, running multiple hard disk control program in 24 hours
Technical Support Package-3* Monthly backup
Technical Support Package-4* Cabling, server placement, card, CPU, hard disk placement/change 
Technical Support Package-5* Router, Layer 2/3 switch configuration
Technical Support Package -6* Windows, FreeBSD, Linux, Solaris installation

While utilizing TELEHOUSE ISTANBUL is Remote Hand Services, you are offered 24/7 Technical Support service.


>   Service details: 


. 7*24 uninterrupted support
. MRTG line report – You can view the usage graphics for your line by logging into the system with the user name and password assigned to you.
. Ticketing System – Via the interface assigned to you, you can enter all comments, complaints, questions and requests as well as view all of your support records.
. SLA – Service level agreements

For detailed information about TELEHOUSE ISTANBUL Remote Hand Services, you can contact our sales representative at 0216 665 77 or contact us via the communication form. Our sales representatives will contact you as soon as possible...

Please click to view the communication form...


Special Services